Refund policy

What is Our Refund Policy?

 

We truly appreciate your understanding that our products are perishable, which means we can't offer refunds. If your order hasn't been shipped yet, feel free to reach out for a refund request! However, once it's with our courier, we won't be able to process any refunds. Thank you for your support!

 

You can always contact us for any refund question at admin@katzsweetaddiction.nz

 

Damages and issues

We kindly ask that you check your order as soon as it arrives. If you find any defects, damage, or if the wrong item was sent, please reach out to us right away so we can address the problem and ensure your satisfaction.

 

Exceptions / non-returnable items

We want to let you know that certain items, like perishable goods such as food, flowers, or plants, can't be returned. If you have any questions or need assistance with your item, please reach out to us—we're here to help!

 

We're sorry, but we can't accept returns on items that are on sale. Thank you for understanding!

 

Refunds

We’re here to help! Once we get your request, we’ll let you know if your refund has been approved. If it is, you’ll see the money back in your original payment method automatically. Just a heads up, it might take a little while for your bank or credit card company to process the refund, so thank you for your patience!